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Service Manager
2 months ago
We are seeking a highly skilled and experienced Service Manager to join our team at Build on Belief. As a Service Manager, you will be responsible for managing and developing our Weekend Social Club, ensuring that it runs smoothly and effectively in line with our mission and values.
Key Responsibilities- Service Management
The Service Manager will be responsible for ensuring that the running of the service is done in line with our mission to offer a safe and supportive environment for service users and volunteers. This includes:
- Managing a small team of Service Support Workers, Team Leaders, Facilitators, and Volunteers
- Ensuring that all staff and volunteers work within our Policies and Procedures and the Standards of Practice and Operational Guidelines (SOPOG)
- Supervising Service Support Workers and Team Leaders
- Ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency
- Finance
The Service Manager will be responsible for all financial accounting and reporting related to the day-to-day running of the service. This includes:
- Managing petty cash and vouchers in accordance with the SOPOG
- Reporting all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG
- Reporting any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice
- Training
The Service Manager will be responsible for ensuring that staff and volunteers receive the necessary training and development opportunities. This includes:
- Delivering workshops on Boundaries and Confidentiality, Safeguarding, Communication Skills, Dealing with Difficult Behaviour, Diversity & Discrimination, and other relevant topics
- Ensuring that all staff and volunteers comply with our Policies and Procedures and the SOPOG
- Incident Reporting
The Service Manager will be responsible for ensuring that all incidents are reported in writing within 24 hours of their occurrence. This includes:
- Reporting all incidents, including those that may be considered minor, persistent, or abusive language
- Recording incidents on the Build on Belief incident report form and sending it to the Chief Executive
- Uploading incidents onto Datix within 24 hours of their occurrence
- Relationship Management
The Service Manager will be responsible for working in partnership with service providers and engaging with the local community. This includes:
- Building effective relationships with service providers and stakeholders
- Engaging with the local community and promoting our services
- General
- To promote and represent the BoB Social Club to service users and service professionals in the Borough
- To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines
- To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary
- To ensure the Service Support Workers, Team Leaders, Facilitators, and Volunteers work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies
- To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies
- To work with the Operations Manager regarding the development of the weekend service and the management of volunteers
- To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager
- To provide end of year statistical reports and analysis of said data, working with the Operations Manager
- To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services
- To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity
- To attend Build on Belief Management Committee Meeting in the role of Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership
- To prepare for and attend monthly supervision session with the Operations Manager
- To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation
Requirements
We are looking for a highly skilled and experienced Service Manager who has:
- Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs
- Proven people management skills, including motivating, engaging, and supervising a team of local managers to improve service delivery
- Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria, and practical ways to develop recovery capital
- Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors
- Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing
- Good computer skills in the use of Word, Excel, and PowerPoint
- The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times
- Demonstrable ability to work under pressure, adapt to changing environments, and to balance competing demands
- Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues
- Empathy with staff and volunteers who themselves may well be in treatment/recovery
Benefits
- Additional vacation days
- Career Training
- Company cellphone
- Company laptop
- Company pension plan
