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Senior Collections Specialist
2 months ago
About the Role
We are seeking a highly skilled and experienced Senior Collections Specialist to join our team at DWF. As a key member of our Collections Team, you will play a vital role in assisting customers with payment plans, training and supervising a team of Collection Specialists, and handling technical queries.
Key Responsibilities
- Develop and implement effective customer communication strategies to resolve payment plan issues.
- Train and mentor a team of Collection Specialists to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Provide technical support and guidance to customers, responding to their queries and concerns in a professional and courteous manner.
- Collaborate with the Collections Team Leader to develop and implement strategies to improve team performance and achieve business objectives.
Requirements
- Proven experience in collections or debt recovery, with a strong track record of success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Preferred Qualifications
- Experience in a leadership or management role, with a proven track record of success in team management and development.
- Knowledge of industry regulations and compliance requirements, with the ability to ensure that all activities are conducted in accordance with relevant laws and regulations.
What We Offer
At DWF, we offer a comprehensive rewards package, including a competitive salary, comprehensive benefits, and opportunities for professional development and growth. We are committed to creating a positive and inclusive work environment, where all employees feel valued and supported.
