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Quality Assurance Specialist
2 months ago
Quality & Compliance Improvement Adviser
Location: Cardiff - With occasional travel across other Serco offices in West Midlands, dependent on business need.
About the Role:
We are seeking a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco's internal delivery meets contractual, regulatory and legislative requirements.
Key Responsibilities:
- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality of service delivery to service users.
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate.
- Act as the nominated local expert for quality assurance and compliance within the business.
- Work closely with key internal and external stakeholders to ensure the needs of the customer and business unit are delivered in full.
- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery.
- Coordinate and manage any regulatory audits and inspections including readiness reviews.
What You'll Need:
To be successful in this role, you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
What We Offer:
We offer a competitive salary range of £26,000-£30,000, Serco discounts, and the chance to make a positive difference to public sector services in a company passionate about diversity and inclusion.
About Serco:
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We operate a hybrid work structure in many of our business areas and are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.
