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Technical Support Specialist

2 months ago

Rochester, United Kingdom Constant Recruitment Ltd Full time
2nd Line Support Engineer

Company: Constant Recruitment Ltd

Location: Rochester

Salary: Up to £28k

Are you seeking a local opportunity in a 2nd line support role? This is a fantastic chance to enhance your skills and receive additional training.

Career Progression: There is a clear pathway to advance to 3rd line support if desired.

We are currently in search of a proficient 2nd Line Helpdesk Engineer to become part of our team. Your primary responsibilities will include providing 2nd Line Technical Support and occasional client visits.

At Constant Recruitment Ltd, we prioritize the development of our employees and actively promote professional training and certification.

Alongside Helpdesk responsibilities, you may have the opportunity to engage in IT projects, cybersecurity services, and software development, which are integral to our extensive range of services.


We advocate for a healthy work/life balance. Although this is an office-based position—encouraging teamwork and communication—we support remote work arrangements when necessary to accommodate individual circumstances.


Key Requirements:

  • Comprehensive understanding of Microsoft Windows Desktop and Server
  • Experience in supporting Microsoft 365
  • Knowledge and experience in networking
  • Valid UK driving licence (for manual vehicle)
  • Successful completion of a DBS check is mandatory

Desirable Skills:

  • Microsoft Professional Certification
  • Experience in deploying and managing Azure solutions
  • WatchGuard certification and experience
  • Familiarity with ConnectWise
  • Experience in supporting Apple Macs
  • Ability to create and manage scripts using PowerShell and Automate RMM tool
  • Management of hosted services for Web, Email, and SQL databases

Personal Qualities:

  • Excellent team player
  • Enthusiastic about IT
  • Positive and proactive attitude
  • Eagerness to learn and grow
  • Strong communication skills
  • Professional and reliable
  • Ability to perform well under pressure and manage multiple tasks

Benefits:

  • Enjoyable working environment and culture
* 22 days of annual leave (plus bank holidays)

  • Pension scheme after 3 months
  • Daily lunch provided
  • Quarterly company events
  • Paid training and examinations
  • Access to LinkedIn Learning
  • Perkbox employee benefits program
  • Free parking available