Salesforce Service Cloud Developer

6 days ago

London, Greater London, United Kingdom Goodlord Full time
About the Role

We are seeking a highly skilled Salesforce Service Cloud Developer to join our team at Goodlord. As a key member of our Customer Services team, you will be responsible for understanding, managing, and ultimately automating/improving the operational processes that underlie our Customer Services teams.

Key Responsibilities
  • Using Salesforce (SFDC) Service Cloud to support business as usual as well as supporting strategic projects for stakeholders across the business.
  • Using SFDC reporting, import wizard, and data loader to query and manipulate data and keep our database updated and accurate as well as providing visibility to everyone from end users up to the executive team on team performance and metrics.
  • Owning the administration, configuration and support of various third party tools used to power the Customer Services teams (such as Vonage).
Requirements
  • You have significant experience in Salesforce Service Cloud development and administration including Einstein bot, omni channel and routing processes.
  • You are experienced with, or keen to learn, other tools used for the effective running of a Customer Services business.
  • You're confident using spreadsheets and formulae.
  • You can show empathy for your end-users - the Customer Services team - and recognise how you can improve their day-to-days.
What We Offer
  • Grow with Goodlord: your development is important to us, that's why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it.
  • Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
  • Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot.
  • Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.

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