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Assistant Shop Manager

2 months ago

London, Greater London, United Kingdom Roger Vivier Full time

Job Title: Assistant Shop Manager

Job Summary:

We are seeking an experienced Assistant Shop Manager to join our team at Roger Vivier. As a key member of our store management team, you will be responsible for driving sales growth, managing store operations, and ensuring exceptional customer service.

Key Responsibilities:

  • Sales and Revenue Growth:
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Monitor and analyze sales reports to identify trends and areas for improvement
    • Collaborate with the sales team to achieve sales objectives and exceed targets
  • Store Operations:
    • Manage store inventory, including ordering, receiving, and stocking merchandise
    • Ensure accurate and efficient processing of transactions, including sales, returns, and exchanges
    • Maintain a clean and organized store environment, adhering to company standards
  • Customer Service:
    • Provide exceptional customer service, ensuring a positive shopping experience for all customers
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Collaborate with the sales team to ensure seamless customer service
  • Team Management:
    • Supervise and coach sales team members to achieve sales objectives and improve customer service
    • Conduct regular performance reviews and provide feedback to team members
    • Develop and implement training programs to enhance sales and customer service skills

Requirements:

  • 3-4 years of retail experience, with a minimum of 2 years in a management role
  • Proven track record of driving sales growth and improving customer service
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment