Residential Services Officer

4 weeks ago

Adderbury, Oxfordshire, United Kingdom Sanctuary Group Full time

Sanctuary is dedicated to managing rented and shared ownership properties while fostering community initiatives for numerous clients throughout England. Our team plays a vital role in enhancing the quality of life for individuals and families.

Position: Homeownership Services Officer - Part Time

Location: Flexible arrangements available

Salary: £20,312– £21,381 annually

Hours: 22.5 hours per week – 7.5 hours per day

We are seeking a Homeownership Services Officer to join our dedicated Homeownership team. In this role, you will provide a responsive and customer-centric service to homeowners and local teams nationwide. You will be part of a knowledgeable and supportive team that prioritizes training and development, allowing for personal growth and career advancement.

Key Responsibilities:

  • Addressing customer inquiries, disputes, and complaints
  • Assisting local Housing and Homeownership Officers with lease interpretation
  • Serving as the primary contact for customers via phone and email
  • Managing requests for permissions and alterations
  • Providing guidance on service charge budgets and accounts

Required Skills and Experience:

  • Experience with homeownership properties, including knowledge of leases and relevant legislation
  • Strong communication skills, including proficiency in written correspondence and call handling
  • Ability to comprehend service charge accounts and effectively explain them to clients
  • Customer-focused approach with a commitment to resolving issues in compliance with lease agreements and legislation
  • Proactive attitude and effective problem-solving abilities
  • A valid driving license is essential due to occasional travel requirements

Why Join Sanctuary?

Sanctuary Housing is recognized as one of the leading social landlords in the UK, providing approximately 70,000 homes across England. We are committed to offering our residents high-quality, affordable housing in communities they can take pride in. As a not-for-profit organization, we reinvest any surplus back into the communities we serve.

Employee Benefits:

We are dedicated to making Sanctuary a great workplace, where your well-being is a priority. Our attractive employment package includes:

  • 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions
  • Life Assurance
  • Employee Volunteering program
  • Employee Assistance Program, including counseling services
  • Cycle to Work scheme
  • Optional health plans
  • Employee discounts
  • Well-being support and resources
  • Employee recognition initiatives
  • Annual salary of £20,312 (increasing to £21,381 after 12 months, subject to satisfactory performance)

The full-time equivalent salary for this position is £33,854 based on a 37.5-hour workweek, increasing to £35,636 after 12 months of service, contingent on satisfactory performance.

Sanctuary Group is committed to building equality and diversity.

We encourage applications from individuals of diverse backgrounds to support our mission of creating an inclusive environment for both employees and clients. A basic Disclosure and Barring Service check will be required for successful applicants, which we will cover.

  • Microsoft Power Platform Developer

    4 days ago

    Adderbury, Oxfordshire, United Kingdom Bibby Financial Services Full time

    Job Description**Job Title:** Microsoft Power Platform Analyst**About the Role:**Bibby Financial Services is seeking a meticulous Microsoft Power Platform Analyst to join our team on a full-time, permanent basis. As a key member of our team, you will be responsible for analyzing and implementing Microsoft Power Platform solutions to drive business growth and...

  • Microsoft Power Platform Developer

    4 days ago

    Adderbury, Oxfordshire, United Kingdom Bibby Financial Services Full time

    Job Description**Job Title:** Microsoft Power Platform Analyst**About the Role:**Bibby Financial Services is seeking a meticulous Microsoft Power Platform Analyst to join our team on a full-time, permanent basis. As a key member of our team, you will be responsible for analyzing and implementing Microsoft Power Platform solutions to drive business growth and...

  • Fire Safety and Electrical Coordinator

    4 weeks ago

    Adderbury, Oxfordshire, United Kingdom Sanctuary Group Full time

    Sanctuary Group stands as one of the foremost providers of housing, care, and community services in the UK. With a workforce of approximately 13,000, we foster an environment where diversity is celebrated, and talent is recognized and rewarded. Position: Fire Safety and Electrical Coordinator Location: Flexible working arrangement between home and office...

  • Income Administrator

    2 weeks ago

    Adderbury, Oxfordshire, United Kingdom Sanctuary Group Full time

    About the RoleAs a key member of the Sanctuary Group team, you will play a vital role in providing exceptional in-house repairs and maintenance services to our extensive portfolio of properties across the organization.Our ValuesWe are committed to achieving outstanding results for our customers based on our core values:Transparency - We operate in an open...

  • Fire and Electrical Planning Specialist

    2 weeks ago

    Adderbury, Oxfordshire, United Kingdom Sanctuary Group Full time

    About Sanctuary GroupSanctuary Group is a leading provider of housing, care, and community services in the UK. With a strong commitment to diversity and inclusion, we strive to create a work environment that values and nurtures talent.Job SummaryWe are seeking a highly skilled Fire and Electrical Planning Specialist to join our Fire and Security Operations...

  • Transport Administrator

    2 months ago

    Adderbury, Oxfordshire, United Kingdom Cameo Consultancy Full time

    We are looking for a Transport Administrator to join an established, well-known and highly successful company, just a short drive from the centre of Banbury, which has been operating for over 40 years. This role is a permanent and full-time position, where you will be hybrid working after you have completed your training. Hours are: Mon - Fri 9am - 5pm (8am...

  • New Homes Sales Advisor

    3 months ago

    Adderbury, United Kingdom Hayfield Full time

    X 1 SALES DEVELOPMENT MANAGER - ADDERBURY Multi-award-winning housebuilder Hayfield, crowned Housebuilder of the year at the Whathouse? Awards 2021, is expanding its Sales Advisory team to support our growing portfolio of development sites. As a Sales Advisor, you will be integral in: - Delivering home demonstrations - Overseeing sales through to the...

  • New Homes Sales Advisor

    3 months ago

    Adderbury, United Kingdom Hayfield Full time

    X 1 SALES ADVISOR / SALES DEVELOPMENT MANAGER - ADDERBURY Multi-award-winning housebuilder Hayfield, crowned Housebuilder of the year at the Whathouse? Awards 2021, is expanding its Sales Advisory team to support our growing portfolio of development sites. As a Sales Advisor, you will be integral in: - Delivering home demonstrations - Overseeing sales...

  • Income Administrator

    2 weeks ago

    Adderbury, United Kingdom Sanctuary Group Full time

     Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing...

  • Transport Administrator

    2 months ago

    Adderbury, United Kingdom Cameo Consultancy Full time

    We are looking for a Transport Administrator to join an established, well-known and highly successful company, just a short drive from the centre of Banbury, which has been operating for over 40 years. This role is a permanent and full-time position, where you will be hybrid working after you have completed your training. Hours are: Mon - Fri 9am - 5pm (8am...