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Spanish Speaking Customer Service Representative
2 months ago
About the Role:
We are seeking a skilled Spanish Customer Service Representative to join our successful Luxury Retail and e-commerce team based in Central London. As a Customer Care Advisor, you will be responsible for assisting Spanish and English speaking clients with product enquiries, updating and maintaining the order database, and providing support to clients registering online and having their orders processed through the website.
Key Responsibilities:
- Assist clients with product enquiries and resolve any issues regarding returns or orders
- Update and maintain the order database to ensure accurate and timely information
- Provide support to clients registering online and having their orders processed through the website
- Deal with any complaints in a timely manner and escalate any issues to relevant departments
- Liaise with the logistics department regarding late deliveries or faulty goods
- Convert customer enquiries into sales opportunities and upsell products
- Handle accounting enquiries with the finance team
Requirements:
- Excellent English language skills
- Fluency in Spanish
- Proven experience in a professional environment in Customer Service or Administration
- Flexibility and team orientation essential
- Knowledge of ticketing systems desirable
- Ideal experience in a similar office-based job
