Head of Operations and Fulfilment

4 weeks ago


Rotherham, Rotherham, United Kingdom Chase and Holland Recruitment Ltd Full time
Head of Operations and Fulfilment

Chase and Holland Recruitment Ltd is seeking an experienced Head of Operations and Fulfilment to join their team. As a key member of the Senior Leadership Team, you will be responsible for leading the operations and fulfilment functions, ensuring seamless execution of business processes and driving continuous improvement.

Key Responsibilities:
  • Maintain reporting of daily, weekly, and monthly OTIF customer satisfaction, identifying shortfalls and opportunities for improvement in collaboration with cost control and improvement teams.
  • Lead the operations side of the business, maintaining high standards of Health and Safety in the warehouse and identifying opportunities for improvement.
  • Monitor and report on pick accuracy percentage, providing narrative around anomalies or SLA failures, and creating a plan and schedule for stock take processes within the warehouse.
  • Develop and implement SOPs and best practices to drive efficiency and productivity.
  • Act as a Wellbeing Champion, promoting positive attitudes and supporting employees.
Requirements:
  • Proven experience in a similar role leading an operational warehousing and distribution/fulfilment operation.
  • Strategic thinker with ability to operate across the SLT and play a strategic role in the success and direction of the business.
  • Ability to be hands-on and troubleshoot issues as needed.
  • Strong leadership and decision-making skills.
  • Ability to build strong, cross-functional working relationships across divisions and sites.

Chase and Holland Recruitment Ltd is a leading recruitment agency specialising in Finance, Supply Chain, HR, and IT recruitment. If you are a motivated and experienced professional looking for a new challenge, please apply now.



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