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Senior End User Engineer

2 months ago

Belfast, United Kingdom Hayward Hawk Full time
Job Overview

Hayward Hawk is seeking a skilled Senior End User Engineer to enhance the security and performance of client devices and applications.

This role involves building, configuring, and automating deployments of end-user devices and applications, as well as providing advanced technical support for complex end-user issues.

The ideal candidate will have strong experience with end-user technologies, including Microsoft 365, Intune, and remote management and patching platforms.

Key Responsibilities:

  • Develop and enforce M365 policies and standards.
  • Provide advanced technical support for complex end-user issues related to email delivery, Microsoft 365 policies and settings, Multi-Factor Authentication (MFA), Intune management, application packaging, OS performance and tuning, and endpoint protection.
  • Work closely with internal teams and external vendors to provide a seamless client experience and escalate issues when necessary.
  • Create and update standard operating procedures (SOPs) and knowledge articles.
  • Stay updated on industry trends and contribute to the roadmap for modern workplace platforms.

Ideal Candidate Profile:

  • Strong experience with end-user technologies, including modern workplace solutions, Microsoft 365, Intune, and remote management and patching platforms.
  • Familiarity with data protection solutions such as Microsoft Azure, VEEAM, Rubrik, or Zerto.
  • Experience working in both a proactive engineering capacity and a hands-on technical support role.
  • Excellent oral and written communication skills with a personable and friendly approach.
  • Passionate about delivering top-tier managed services.
  • Self-motivated, ambitious, and comfortable working in a fast-paced environment both independently and as part of a team.