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Hotel Front Office Manager
2 months ago
We are seeking an experienced and skilled Head Receptionist to join our team at a beautiful Georgian Coaching Inn in Arundel, West Sussex. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing the reception desk, and supporting the hotel's operations.
Key Responsibilities:- Manage the reception desk, ensuring a smooth and efficient check-in and check-out process for guests.
- Provide excellent customer service, responding to guest queries and resolving any issues in a professional and courteous manner.
- Support the hotel's operations, including managing room allocations, handling guest complaints, and maintaining accurate records.
- Train and supervise junior reception staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operations and excellent guest experiences.
- Strong experience in a hotel reception role, with a proven track record of providing exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work flexibly, including weekends, bank holidays, and Christmas/New Year periods.
- Knowledge of front office systems and procedures, with the ability to maintain accurate records and reports.
- A competitive salary of £28,000 per year.
- A 40-hour working week, with shift times of 07:00 – 15:30 / 14:30 – 23:00.
- 5 shifts per week, including weekends, bank holidays, and Christmas/New Year periods.
- Live-in accommodation available, with a private room in a staff house, including bills.
- Company perks and incentives, including friends and family discounts.
- Supportive management, with opportunities for training and development.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Head Receptionist looking for a new challenge, please apply today to discuss this opportunity further.
