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IT Support Specialist

2 months ago

Braintree, Essex, United Kingdom OLIVER MARKS CONSULTING LTD Full time

Job Summary

OLIVER MARKS CONSULTING LTD is seeking a skilled IT Support Specialist to provide vital support services to individual users, manage service desk requests, and assist in maintaining and developing the company's systems infrastructure.

Key Responsibilities

  • Provide support services to users in the office, on-site, and remotely.
  • Assist in the maintenance and development of the Group's systems infrastructure.
  • Handle hardware/software break/fix tasks.
  • Monitor and manage the service desk queue, ensuring timely resolution of issues.
  • Support the maintenance of automated deployment systems.
  • Maintain accurate service desk records.
  • Generate ideas to improve business productivity and reduce costs.
  • Communicate effectively with stakeholders, including creating reports and guides.
  • Travel to company locations as required.

Essential Knowledge & Skills

  • Proficient in Microsoft operating systems and Microsoft 365.
  • Strong knowledge of software, hardware, peripherals, and mobile device support.
  • Experience with software deployment (Intune) and cloud-based architecture.
  • Ability to communicate complex issues simply to a wide range of stakeholders.
  • Flexible, proactive, and capable of working to strict deadlines.
  • A strong team player with the ability to influence at all levels.
  • Creative, analytical, and confident in approach.

This role is an excellent opportunity for a skilled IT Support Specialist to join a dynamic team and contribute to the success of OLIVER MARKS CONSULTING LTD.