Deputy Branch Manager

5 days ago

Normanton on Trent, Nottinghamshire, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a dynamic Deputy Branch Manager to lead and inspire our team in the Normanton area. As a key member of our leadership team, you will be responsible for overseeing officers, conducting detailed investigations, and ensuring excellent levels of service to our clients.

This is a fantastic opportunity to join a leading security services company and take on a challenging leadership role. You will be responsible for allocating resources, ensuring all staffing levels meet agreed client service levels, and monitoring and controlling direct costs.

As a Deputy Branch Manager, you will be expected to lead by example, demonstrate our cultural values of Integrity, Vigilance, and Helpfulness, and work collaboratively with the Branch Manager to achieve common goals.

Key Responsibilities
  • Allocate resources to ensure all staffing levels meet agreed client service levels.
  • Monitor and control direct costs, ensuring all expenditure is authorized.
  • Lead and motivate the team, overseeing officers and conducting detailed investigations.
  • Ensure excellent levels of service to clients, monitoring and delivering Key Performance Indicator targets.
  • Manage operational issues and key metrics during and outside of working hours.
  • Measure employee engagement levels using survey results and NPS scores.
  • Identify trends and areas for improvement, creating action plans to resolve.
  • Review and understand the reasons behind employee turnover for the branch.
  • Carry out quarterly one-to-ones with each officer to review their performance and provide feedback.
  • Conduct security officer welfare visits.
  • Ensure training is carried out to enhance employee skills and knowledge.
  • Manage performance improvement processes, grievances, and disciplinary processes.
  • Actively encourage staff recognition and nominations for awards.
  • Ensure talent management and succession planning processes are completed timely.
  • Adhere to internal and external audit standards and undertake quality assurance checks.
  • Develop a productive relationship with union representatives.
  • Support other branches and functions by sharing best practice improvements.
Requirements
  • Previous management experience is essential.
  • Hold a current SIA License.
  • 5-year checkable employment history.
  • UK driving license with access to a vehicle.
  • A strong leader who can motivate and inspire employees.
  • Influencing skills; able to negotiate and deal with sensitive and confidential matters.
  • Good communication skills.
  • Resilient approach to management duties, adaptable and responsive in the face of changes in priorities, plans, and schedule.
  • An excellent team player who can work well with the Branch Manager to achieve common goals.
  • Good level of PC literacy, able to use MS Word, Excel, and E-Mail (Outlook) to a high standard.
  • Understanding of the importance of H&S and the impact on employees.
  • Ability to work flexibly, with potential for out-of-hours working.
  • Delivering excellent customer service.
Benefits

We offer a competitive salary, £37,400, plus a £5,400 annual car allowance. You will also have access to a range of benefits, including company pension and advice, life assurance scheme, discounted gym memberships, wellness advice and support, and more.

As a Securitas employee, you will have the opportunity to develop your skills and knowledge through our extensive training programs, including accredited courses by C&G, ILM, IOSH, and SIA. You will also have access to leadership development programs, both locally and globally.

We are committed to creating an inclusive and diverse workplace, where every employee feels valued and supported. We celebrate our differences throughout the year, recognizing significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month, and more.

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