Student Success Coach

4 days ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Student Success Tutor Role

At GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.

Key Responsibilities:

  • Maintain a comprehensive knowledge of support services available at GBS and partner organisations.
  • Guide students in accessing support services and partner organisations.
  • Triage student problems, offering immediate support or referring on as appropriate.
  • Understand mitigating circumstances, deferral procedures, and academic regulations to advise students.
  • Provide basic academic support to students, both inside and outside the classroom.
  • Refer students to appropriate support services, whether academic, welfare, or career-oriented.
  • Help students navigate learning resources, including library and e-library resourcing.
  • Provide basic IT support and signpost students to IT helpdesks.
  • Identify and report common academic and IT-related issues that may benefit from a pre-emptive solution.
  • Monitor student attendance and ensure timely contact with students missing one week of study.
  • Refer students missing two weeks or more, or with less than 50% attendance, to the Retention Team.
  • Work with academic colleagues to contact students who have not submitted summative assessments and refer to the Retention Team as appropriate.
  • Assist with ensuring communication with students is timely and effective, employing digital and in-person methods.
  • Assist with the administration of surveys and collection of results for analysis.

Requirements:

  • Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
  • Strongly developed sense of service delivery and customer/student-focused approach.
  • Strong interpersonal skills, active listening, excellent written and verbal communication.
  • Strong administrative skills with proficiency in MS Office applications.
  • Good attention to detail.
  • Ability to work well as part of a team.
  • Ability to work under pressure and to deadlines.
  • Flexibility, approachability, and a strong customer service ethic.
  • Ability to handle sensitive and personal information with tact and confidentiality.
  • Ability to maintain working relationships and appropriate boundaries.

At GBS, we value our employees' commitment to our values and regulations, including equal opportunities policy, social, economic, and environmental responsibilities, and Health and Safety responsibilities.

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