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Front of House Team Member

2 months ago

Frome, Somerset, United Kingdom Loungers Full time

About Us

Loungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its lounges. We're looking for talented individuals to join our team as Front of House Team Members, where you'll play a vital role in making our customers feel welcome and comfortable.

Your Role

As a Front of House Team Member, you'll be the face of our business, responsible for delivering outstanding customer service and ensuring that every guest leaves with a positive impression. You'll work closely with our management team and other staff members to achieve this goal, adapting your style and approach to meet the needs of each customer.

Key Responsibilities

  • Provide exceptional customer service, ensuring that every guest feels welcome and valued
  • Work collaboratively with the team to achieve sales targets and deliver a high-quality customer experience
  • Upsell and promote our products and services to increase revenue and drive business growth
  • Manage cash and card transactions accurately and efficiently
  • Maintain a clean and safe working environment, adhering to health and safety standards

What We Offer

We're committed to providing our staff with a range of benefits and opportunities for growth and development. As a Front of House Team Member, you can expect:

  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licensed Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For

We're seeking individuals who are passionate about delivering exceptional customer service and have a natural talent for hospitality. If you're a self-motivator who thrives in a fast-paced environment and is comfortable working with minimal supervision, we'd love to hear from you.

Requirements

  • Bags of energy and your own personality - and we can teach you the rest
  • A natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales