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Morning Service Attendant

2 months ago

Midlothian, United Kingdom The Caledonian Edinburgh Full time

The Caledonian Edinburgh is seeking a Morning Service Attendant.
Please review the following qualifications and skills required for this role.

We provide our team members with outstanding opportunities for growth and advancement within The Caledonian Edinburgh. We take pride in recognizing and rewarding our staff for their dedication, hard work, and long-term service.

Our establishment operates in prime locations, focusing on nurturing talent and making smart investments to achieve exceptional performance and growth.

Position Overview:

  • The Morning Service Attendant plays a vital role in delivering outstanding customer service.
  • Your responsibilities may include working in various areas such as Food & Beverage, including Bar, Restaurant, Breakfast, Room Service, and Conference Events.
  • You will represent the outlet, ensuring effective communication between the kitchen and guests to provide a seamless and memorable experience.
  • Greet guests warmly and courteously, consistently showcasing excellent customer service.
  • Maintain a visible presence in your designated area.
  • Address all customer inquiries and requests promptly and effectively.
  • Learn from feedback to improve future customer service experiences.
  • Handle guest complaints with a friendly and efficient approach, always prioritizing guest satisfaction.
  • Possess a solid understanding of the hotel and its offerings.

What We Offer:

  • Cash incentives ranging from £250 to £1000 for referring a friend to join our team (terms and conditions apply).
  • Recognition for long service, including cash bonuses and complimentary overnight stays for employees with two years of service or more.

Team Benefits:

  • Complimentary meals during shifts.
  • Sales incentives and rewards for initiatives.
  • Discounted or complimentary access to leisure facilities (hotel-specific).
  • Free parking (hotel-specific).
  • Discounted rates for stays at our hotels or complimentary stays as part of our rewards and recognition program.
  • Opportunities for personal development within our hotel brand.
  • Fully funded apprenticeship programs (terms and conditions apply).
  • Annual holiday entitlements, including bank holidays.
  • Option to purchase additional holiday entitlements.
  • Pension enrollment.

Are You the Right Fit?

  • A passion for learning and development.
  • A positive attitude that brings joy to our guests.
  • A genuinely friendly and caring demeanor.
  • Enjoyment in working collaboratively as part of a team.
  • Ambitious and dedicated to hard work.
  • Strong organizational and time management skills.
  • Resilient, creative, and capable of multitasking under pressure.
  • Proficient in English to facilitate effective communication with the team.
  • Excellent grooming standards and communication skills.
  • Availability to work mornings, afternoons/evenings, and weekends.
  • Commitment to delivering exceptional customer experiences consistently.
  • If you believe you possess the skills and experience for the Morning Service Attendant role, we encourage you to consider this opportunity.