{"h2": "About the Role", "p": "At Unity Communications, we are seeking a highly skilled and compassionate Patient Care Advocate to join our dynamic team. As a Patient Care Advocate, you will play a critical role in ensuring that our patients receive the highest level of care and support. Your primary responsibility will be to handle incoming and outgoing calls, answering account inquiries, resolving payment concerns, and negotiating billing arrangements with patients. You will also be responsible for maintaining accurate documentation, collaborating with other departmental and hospital associates, and adhering to critical policies and procedures.

If you are a motivated and empathetic individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Handle a high volume of telephone calls
* Communicate with patients in a clear, timely, and positive manner
* Maintain adequate documentation, database, and confidentiality at all times
* Collaborate with other departmental and hospital associates
* Keep a working knowledge of departmental and hospital policies and procedures
* Maintain an average hold time of twenty seconds
* Be at or above the average number of set daily calls and contacts
* Retain a call handle time average of five minutes or below
* Keep an after-call work time of 33% or less of the total talk time
* Maintain a call review minimum standard of 95% or more
* Reach a pause time goal of 17% or less of the total adjusted pause time
* Verify and update patient demographics on every call
* Maintain 100% quality customer service
* Assist in training new patient advocates
* Review, update, and maintain policies and procedures
* Perform other duties assigned by management

**Requirements:**

* Excellent communication and interpersonal skills
* Professional attitude during urgent or confrontational situations
* Effective critical thinking, problem-solving, and decision-making skills
* Independent and team-oriented working attitude
* Computer proficiency
* Ability to learn quickly and navigate effectively through multiple systems
* Organizational skills and attention to detail
* Flexibility and ability to meet deadlines
* A proactive approach to prioritizing needs and managing resources effectively
* Ability to multitask with a high level of accuracy and efficiency
* Working knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulations
* Compliance with patient privacy at all times

**What We Offer:**

* HMO coverage with two free dependents upon regularization
* VL/SL credits upon regularization
* Friendly and supportive work culture
* 13th month pay and other Philippine government-mandated benefits
* Nontaxable allowances
* Pay increases, performance bonuses, birthday gifts, and many more
* Transportation allowance

**Why Unity Communications?**

At Unity Communications, we value inclusion and diversity, and we are committed to creating a positive and supportive work environment. We believe in listening to our employees and providing opportunities for growth and development. If you are looking for a company that values its employees and provides a supportive work environment, we encourage you to apply for this exciting opportunity.

**Note:**

This is a full-time position with a Monday to Friday night shift. Onsite work setup is required.

We look forward to hearing from you

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