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Customer Support Trainee

2 months ago

Monmouth, Monmouthshire, United Kingdom Focus Resourcing Full time

Job Opportunity: Trainee Customer Support

About the Role:

We are seeking a highly motivated and enthusiastic individual to join our team as a Trainee Customer Support. As a Trainee Customer Support, you will be responsible for delivering structured online software training to clients, assessing individual and group training needs, monitoring trainees' progress, maintaining training records, and evaluating the effectiveness of each training.

Key Responsibilities:

  • Deliver high-quality online software training to clients, ensuring they have a comprehensive understanding of our systems.
  • Conduct thorough assessments of individual and group training needs, identifying areas for improvement and developing tailored training plans.
  • Monitor trainees' progress, providing regular feedback and support to ensure they meet their training goals.
  • Maintain accurate and up-to-date training records, tracking progress and identifying areas for improvement.
  • Evaluate the effectiveness of each training session, making recommendations for future improvements.

Requirements:

  • Experience in a training or education role is beneficial, but not essential.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Familiarity with Microsoft Office applications, with the ability to learn and adapt to new systems.

About Focus Resourcing:

Focus Resourcing is a leading recruitment agency, dedicated to providing high-quality recruitment solutions to businesses across various industries. We are committed to delivering exceptional service, building strong relationships with our clients and candidates, and providing a supportive and inclusive work environment.