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Retail Sales Assistant

2 months ago

Redhill, Surrey, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.

Key Responsibilities
  • Customer Service: Deliver an exceptional customer experience, ensuring that every customer leaves our store feeling valued and satisfied.
  • Queue Management: Manage queues efficiently, ensuring that customers can access our services quickly and easily.
  • Attention to Detail: Maintain high standards of governance and attention to detail, ensuring that our services are delivered to the highest standard.
  • Teamwork: Work collaboratively with colleagues to achieve our goals and objectives.
What We're Looking For
  • Customer Focus: A passion for delivering exceptional customer service and a desire to make a positive impact on our customers' lives.
  • Communication Skills: Confidence in communicating with colleagues and customers, both verbally and in writing.
  • Results-Oriented: A motivation to achieve fantastic results and standards, driving our business forward.
  • Adaptability: The ability to adapt to changing circumstances and priorities, ensuring that our services are delivered to the highest standard.
What We Offer

We offer a competitive salary, pension scheme, paid annual leave, and employee discounts, as well as a range of benefits and rewards that will help you save money and make memories. Our Employee Assistance Programme will also support you with help and guidance for your wellbeing, whether physical, mental, or financial.

About Us

WHSmith have been a part of the high street for over 230 years, providing a range of services to our customers and communities. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of respect and inclusivity.