Customer Service Representative

2 days ago


St Ives, Cornwall, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers through various channels, including phone, email, and in-branch interactions.
  • Assist customers with their banking needs, including transactions, account inquiries, and product information.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer

As a Customer Representative at Nationwide Building Society, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program to support your career development.
  • A range of employee benefits, including a pension scheme, life assurance, and access to an annual performance-related bonus.
  • Opportunities for career progression and professional growth.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional service.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.
What to Expect

As a Customer Representative at Nationwide Building Society, you can expect:

  • A supportive and collaborative team environment.
  • Ongoing training and development opportunities.
  • A range of benefits and rewards for your hard work and dedication.
  • The opportunity to make a real difference in the lives of our members.


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