Proactive Security Specialist
2 weeks ago
At Computacenter, we are seeking a highly skilled Proactive Security Analyst to join our team. As a key member of our security team, you will play a critical role in ensuring the security and integrity of our systems and data.
Key Responsibilities:- Manage inbound and outbound customer contacts through various channels, ensuring timely and effective resolution of customer issues.
- Create and manage tickets to ensure customer compliance and satisfaction.
- Perform technical activities and resolve issues at the first point of contact, where applicable.
- Evaluate escalations and take appropriate action to ensure customer demands are met.
- Provide exceptional customer service to internal and external customers, ensuring a consistent experience.
- Act in accordance with Computacenter's Information Security Policies and report any potential or actual security events or other security risks to the organisation.
- Collaborate with team leaders to identify improvement ideas and take further actions.
- Security Cleared - must hold current Security Clearance to be eligible for the role.
- Proficient in using information systems, technology functions, and applications in line with IT industry standards.
- Excellent interpersonal skills, basic literacy, and numeracy skills to support customers in their language.
- Strong communication skills with a proactive approach to solutions.
- At least 18 months of experience working on a service desk or call centre.
- Customer Service experience is essential at this level.
- Ability to perform ticket analysis and report on trends.
- Ability to handle Excel, PPT at a basic level.
- Ability to use, create, and review knowledge articles.
Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and managing our customers' infrastructures.
We are a company with a strong sense of community, and we are committed to providing our employees with a supportive and inclusive work environment.
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