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Senior Housing Repairs Coordinator
2 months ago
Babergh and Mid Suffolk District Council is seeking to appoint a Senior Repairs Officer to become part of our dedicated team. This position is based in a vibrant area and offers a full-time, permanent role with a competitive salary ranging from £42,403 to £49,498 per annum (pro rata for part-time).
Flexible working arrangements including full-time, part-time, and job share options are available.
Position Overview
As a Senior Repairs Officer, you will join our newly established Housing Operations and Direct Labour Organisation (DLO) Team. We are looking for a motivated individual who shares our values and is committed to enhancing the lives of our residents and communities.
The DLO is currently undergoing a transformative phase, developing a new operational model within our Housing Directorate. This team is responsible for overseeing housing repairs, managing voids, and coordinating planned maintenance activities with the support of various contractors.
This is a unique opportunity to be part of a new team from its inception and contribute to shaping the future of our Housing Operations and DLO.
Key Responsibilities
Reporting directly to the Repairs and Maintenance Manager, your primary responsibility will be to deliver a seamless, proactive, and tenant-centered repairs service. Your duties will include:
- Overseeing the daily operations of the repairs and maintenance service.
- Managing an internal trade team and external repair contractors.
- Ensuring the performance and productivity of the in-house trade team, meeting and exceeding KPIs.
- Providing detailed specifications for complex works, coordinating tasks, and ensuring timely completion.
- Engaging with key internal and external stakeholders while ensuring compliance with all legislative requirements.
- Maintaining adherence to statutory regulations and industry best practices.
- Offering expert technical guidance.
- Assisting with all repairs and maintenance inquiries, particularly those of a complex nature.
This role will also require participation in a call-out rota alongside two other Senior Repairs Officers.
Candidate Profile
The ideal candidate will possess an RICS accredited surveying degree or a minimum of HNC level qualification, along with a NEBOSH Certificate or equivalent in Health and Safety.
Given the responsibilities associated with managing an internal DLO team and supporting contractors, we are looking for candidates with substantial experience in building repairs and a comprehensive understanding of current legislation related to construction works, including CDM and Health and Safety regulations.
Essential Skills and Experience
- Strong technical knowledge of housing properties and their components.
- Experience in housing responsive repairs within a customer service context.
- Familiarity with Building Regulations, CDM Regulations, and Landlord and Tenant law.
- Understanding of various building contracts and modern procurement methods.
- Experience in preparing and presenting data and KPI reports.
- Budget management and financial planning experience for a large service area.
- Excellent organizational, time management, and prioritization skills, with supervisory experience.
- Strong verbal and written communication skills, coupled with a good level of IT proficiency.
A valid driving license is essential for this role.
About Babergh and Mid Suffolk District Council
We are committed to providing exceptional services to our residents, working collaboratively across councils and with partners in various sectors. Our mission is to create a thriving environment, economy, and community for our districts.
We take pride in our beautiful region, known for its picturesque market towns and conservation areas, making it a desirable place to live and work.
Employee Benefits
- Opportunities for professional development and training.
- Generous leave entitlement, starting at 26 days per year, increasing to 31 days after five years of service, plus bank holidays.
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assistance Programme.
- Health Care Options.
Work Culture
We embrace a hybrid working model, allowing a mix of office, home, and remote work, depending on business needs. This approach has proven effective and will continue to be a part of our operations.
We are dedicated to promoting equality and diversity, ensuring that all employees have the opportunity to thrive and deliver outstanding service to our residents.
