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Executive in VIP Client Engagement

2 months ago

London, United Kingdom Totaco Ltd Full time
VIP Relations Executive – Job Overview

About Totaco Ltd

Totaco Ltd is an innovative marketing services and digital media firm that excels in event management across various cutting-edge industries.

We partner with businesses at all stages of their journey, from emerging startups to established enterprises, concentrating on three core areas: infrastructure, activation, and event/content properties.

Our strength lies in understanding and adapting to significant technological advancements and market transformations, particularly in financial services, digital identity, climate technology, and sectors experiencing digital evolution.

The Role


We are seeking a VIP Relations Executive to join our Client Success team, playing a vital role in the seamless and precise delivery of client services. This position is particularly focused on supporting the Hosted Meetings Programme, a key element of our client offerings. The ideal candidate will possess excellent communication skills and a meticulous attention to detail.


Key Responsibilities:
  • Assist VIPs with the onboarding process for Hosted Meetings, encompassing registration, event logistics, and administrative support.
  • Engage in outreach to prospective attendees, qualifying participants to ensure alignment with programme criteria.
  • Foster and maintain strong relationships with VIPs through various communication channels.
  • Provide daily administrative assistance, ensuring CRM systems and databases are consistently updated.
  • Support the Client Success Manager in preparing essential documentation and scheduling meetings for the Hosted Meetings Programme.
  • Coordinate communication and workflow among team members and external service providers to guarantee timely task completion.
  • Maintain professional and discreet communication with clients, effectively addressing any issues that may arise.
  • Track and report on expenses related to hosted meetings.
About You


You are an organized and personable professional with experience in customer service, telesales, or sales.

Your strong communication skills enable you to work independently while effectively collaborating with internal teams to deliver an exceptional client experience.

Preferred Software Skills:

Proficiency in Microsoft 365 (Word, PowerPoint, Excel)
Experience with CRM systems (HubSpot preferred)
Familiarity with virtual event platforms (Grip preferred)

Compensation and Benefits:

Salary:
£25,000 per annum, with potential for commission/bonus leading to On-Target Earnings (OTE) of approximately £30,000.

Working Hours: 9:00 – 17:30 with flexible hours on remote work days.

Hybrid Working:

Enjoy a blend of in-office and remote work, with specific days designated for each.


Benefits include:
  • Quarterly awards
  • Birthday day off
  • 24 days of annual leave (increasing with service)
  • Seasonal parties


This role is ideal for a Sales Support Administrator, Client Success Coordinator, or Sales Executive eager to contribute to a dynamic and innovative company.

Join us in advancing industry innovation.