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Travel Sales Consultant

2 months ago

Broughton, United Kingdom TUI Cruises GmbH Full time

Job Summary:

As a Travel Sales Consultant at TUI Cruises GmbH, you will play a vital role in creating unforgettable holiday experiences for our customers. Your passion for travel and customer service will drive you to excel in this dynamic and rewarding role.

Key Responsibilities:

  • Develop and maintain in-depth knowledge of our holiday destinations and products to provide expert recommendations to customers.
  • Build strong relationships with customers to understand their needs and preferences, ensuring a personalized and exceptional customer experience.
  • Meet and exceed sales targets by effectively promoting and selling our holiday packages, Cruise, and additional products.
  • Proactively investigate and resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with colleagues to achieve team sales objectives and contribute to a positive and supportive team environment.

Requirements:

  • Excellent customer service skills and a passion for delivering exceptional customer experiences.
  • Strong communication and interpersonal skills to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Flexibility to work variable shift patterns, including evenings and weekends, to meet customer demand.
  • Basic computer skills and proficiency in using sales and customer relationship management systems.

What We Offer:

  • A competitive salary with a commission scheme that rewards your sales performance.
  • Opportunities for career development and growth within the company.
  • A comprehensive benefits package, including holiday discounts, special offers, and the ability to purchase additional 'TUI time off'.
  • A supportive and inclusive work environment that values diversity and promotes a positive work-life balance.