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Automotive Service Specialist
2 months ago
We are seeking a highly skilled and experienced Service Advisor to join our team at The Recruitment Solution (London) Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service.
Key Responsibilities- Meet and greet customers into the service reception, providing a warm and welcoming experience.
- Book in vehicles and raise job cards, ensuring that all necessary information is accurately recorded.
- Gain authorizations for work to be carried out, communicating effectively with customers and colleagues.
- Liaise with the workshop team to ensure that work is completed efficiently and to a high standard.
- Arrange courtesy cars using the One Link system, ensuring that customers are provided with a seamless experience.
- Cost and invoice jobs, ensuring that all financial transactions are accurate and up-to-date.
- Provide excellent customer handovers, ensuring that customers are satisfied with the service they have received.
- Upsell and promote additional services to customers, increasing revenue and improving customer satisfaction.
- Proven experience as a Service Advisor in a motor trade environment.
- Excellent customer service skills, with the ability to communicate effectively with customers and colleagues.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to work in a fast-paced environment, with a high level of attention to detail.
- Knowledge of RTC, One Link, and Kerridge systems, with the ability to learn new systems quickly.
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and collaborative team environment.
- State-of-the-art resources and training, ensuring that you have the skills and knowledge to excel in your role.
