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Aesthetic Equipment Maintenance Specialist

2 months ago

Bolton, Bolton, United Kingdom Kion Group AG Full time
Main Purpose of the Position

To carry out service and repairs to equipment on customer sites in a safe, professional, and cost-effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.

Main Duties and Accountabilities
  • To identify, diagnose, and rectify faults on customer equipment as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible.
  • To provide reliable information to the customer regarding maintenance, consultation on repairs, and to offer advice on the use of equipment.
  • To adhere to all company H&S and Environmental and site policies, procedures, and practices, ensuring a safe working environment.
  • To ensure automated system and all paperwork (job sheets, timesheets, and purchase requisitions and parts paperwork) /IT systems are completed accurately and within the stipulated time period and with the relevant order numbers.
  • To liaise with the first line of management for authorisation of parts and process order numbers accordingly.
  • To collaborate with the Service Controller, customer, and Service Manager to ensure information regarding individual equipment is shared, including damage or requests for a replacement unit in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities.
  • To propose improvements for the implementation of work activities and work conditions.
  • To ensure all allocated work is adhered to and to notify Manager or Controller if in arrears.
  • To ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.
  • To ensure that all stock levels/movement records are accurate and correct.
  • To obtain hour meter readings/site information as requested by Controllers and at every visit.
  • To ensure all company-issued equipment and tooling (including van, laptop, printer, etc.) is kept in a satisfactory, clean, and safe condition and report any failures.
  • To work closely with the sales & STR team and refer leads.
  • To work to strict planned schedules and deadlines.
  • To take responsibility for van weight and safe/roadworthy condition before use.
  • To work to and understand KPIs relating to service, admin, and stock.
  • To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department.
  • To actively participate in training days, work meetings, and other meetings for the exchange of information.
Required Functional Competencies/Experience/Qualifications
  • NVQ Level 3 or equivalent associated occupation.
  • Electrical, hydraulic, and/or mechanical competencies.
  • Hold a full and valid driving license.
  • Good communication skills to liaise with customers and internal colleagues.
  • Sound IT knowledge/skills, e.g., word, Excel, email.
  • Ability to work independently and as part of a team.
  • Ability to work under own initiative without constant supervision.
  • Complete tasks to a high standard.
  • A high level of accuracy and attention to detail.
  • A positive and can-do attitude.
  • Flexible to adapt to the changing needs of the role.
  • Can plan, organise, and prioritise job responsibilities.
  • Ability to deliver first-class customer service at all times.
  • A desire to be a Linde/STILL brand ambassador.