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Call Centre Team Leader

2 months ago

Derby, Derby, United Kingdom Morson Talent Full time

Job Summary:

We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Morson Talent. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and driving exceptional customer service and operational excellence.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and operational efficiency.
  • Develop and implement effective strategies to improve customer service and operational performance.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback and operational metrics to identify areas for improvement.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.

Requirements:

  • Proven experience in a call centre or customer service leadership role.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with customer service software and systems.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

As a Call Centre Team Leader at Morson Talent, you will have the opportunity to work with a dynamic and supportive team, develop your leadership skills, and make a real impact on our customers' experience.