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Aftersales Technical Support Specialist
2 months ago
We are seeking a highly skilled Applications Engineer to provide technical support to our sales team and customers. As a key member of our team, you will play a crucial role in bridging the gap between our engineering capabilities and sales efforts.
Key Responsibilities:- Accompany sales representatives at customer meetings and site visits to ensure comprehensive understanding and fulfillment of technical requirements.
- Provide expert engineering advice and support to our sales team in the preparation of commercial offers.
- Supply technical knowledge and designs through precise calculations and detailed drawings.
- Engage directly with customers to address engineering and technical inquiries.
- Advise management and depot managers on project-specific purchases and specialized cross-rent options to meet customer needs effectively.
- Provide engineering advice and support to develop and enhance product applications.
- Prepare and hand over detailed project documentation and specifications to the Depot Team.
- Provide Project Management support to the Depot Manager as requested.
- Ensure that specified projects are appropriately evaluated with regard to technical performance.
- Ensure that all work is properly administered in accordance with Energyst policies and procedures.
- Industry knowledge from at least one of the following sectors: oil and gas, electric power, industrial, marine, or rental.
- Both mechanical and electrical engineering skills.
- Full working knowledge of all engine systems and their integration into other equipment.
- Competent in IT with CAD knowledge and a basic understanding of CAN networks.
- Strong communication skills with an ability to build positive relationships at all levels of the business.
- Project management skills to oversee projects from end to end.
- Strong advisory skills regarding technical-related issues and problem-solving.
- Conceptual and creative problem-solver with strong analytical skills.
- Works on own initiative as well as part of a team.
- Commercially aware of cost implications and revenue-generating opportunities.
- Can carry out required Engine Audit Evaluations, fully interpret results, and problem-solve issues to successful conclusions.
- Degree in Engineering or Apprentice to HND level or significant industry experience.
- Working knowledge of engines and engine installations.
- Experience in design, development and validation of components.
- Experience in presenting solutions in customer-facing meetings.
- Ability to undertake detailed on-site test work.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
