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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Treehouse London. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring their experience is relaxing and effortless from arrival to departure.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly
- Work collaboratively with the front office team to ensure seamless operations and efficient service delivery
- Develop and maintain a thorough knowledge of hotel operations, services, and amenities to provide informed and personalized recommendations to guests
- Manage guest complaints and issues in a professional and courteous manner, escalating to management as necessary
- Contribute to the development and implementation of initiatives to enhance guest satisfaction and loyalty
Requirements:
- Minimum 1 year of experience in a similar role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays
- Secondary language skills are an asset, but not required
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development
- A competitive salary and benefits package, including paid time off and retirement planning
- Access to ongoing training and professional development opportunities, including SH University
- A recognition and rewards program, acknowledging and celebrating individual and team achievements
