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Alarm Service Technician

2 months ago

Andover, United Kingdom Reed Property & Construction Full time
About the Role

We are seeking a dedicated and skilled Alarm Service Technician to join our team at Reed Property & Construction. As a key member of our service team, you will be responsible for attending customer sites within your allocated regional area to fulfill our clients' business contracts.

Key Responsibilities
  • Work efficiently to meet Preventive Maintenance (PM) schedules for customers in the allocated regional area.
  • Respond to emergency call-outs and unscheduled work, attending sites efficiently and in line with customer SLAs.
  • Complete service worksheets and company documents comprehensively in line with BS5839 and company policies.
  • Provide feedback on on-site issues, non-compliances, and additional work opportunities to the Service Manager.
  • Deliver excellent customer service and attend follow-up visits to ensure remedial work is completed within SLAs.
  • Maximise on-site remedial works and identify further service opportunities.
  • Support other departments to complete installation works on time, as required.
  • Build strong professional relationships with customers, suppliers, and internal personnel from other departments.
  • Adhere to health and safety guidance, using correct PPE, uniform, and equipment for assigned work.
  • Liaise with the QHSE Manager for quality audits, equipment calibration, field audits, and monthly health and safety Toolbox Talks.
  • Uphold Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
Requirements
  • Excellent communication skills, approachable with a positive attitude.
  • Strong focus on customer service.
  • Effective organisation skills, including time management and prioritising.
  • Problem-solving approach with accountability for own actions.
  • Proficient IT skills.
  • FIA Foundation with extensive knowledge of BS5839.
  • Experience in fault finding and modifying Fire Safety Systems configurations.
What We Offer
  • Competitive salary and benefits package.
  • Company-provided vehicle.
  • IT equipment and mobile phone.
  • Tools and PPE.
  • Opportunities for professional development and training in advanced or specialist areas.