Network Infrastructure Manager

2 weeks ago


Broadbridge Heath, United Kingdom Stratospherec Ltd Full time
Job Description

Stratospherec Ltd is seeking a highly skilled Network Manager to join its managed service team.

Key Responsibilities
  • Ensure the consistent delivery of ICT support services to our clients, maintaining high-quality learning facilities.
  • Oversee ICT services as the Network Manager, addressing advanced troubleshooting, maintaining service levels, and identifying network issues.
  • Conduct advanced maintenance, repairs, modifications, and upgrades of specialized equipment within your capabilities; coordinate external repairs when necessary.
  • Prioritize and mentor junior staff, offering advice on working practices and procedures.
  • Advise senior staff on potential ICT growth or problems and provide specialist guidance to our clients on ICT requirements.
  • Communicate technical information effectively to diverse audiences.
  • Monitor stock levels, catalogue resources, and advise on future purchasing needs.
  • Comply with policies related to child protection, health, safety, security, and confidentiality.
  • Ensure compliance with the Data Protection Act, overseeing the security, accuracy, and relevance of personal data.
  • Analyze support logs for management reports and contribute to the future planning of support services.
  • Provide second-level in-school support for complex requests and advise the leadership team on areas of concern.
Technical Expertise
  • Perform advanced diagnosis on hardware, peripherals, and applications.
  • Provide advice on hardware and operating system compatibility.
  • Offer guidance on application compatibility based on user requirements.
  • Collaborate with the Senior Engineer to design and implement network infrastructure.
  • Manage active network components, including switches, routers, and firewalls.
  • Maintain Internet filtering systems and manage remote access to our clients' intranet.
Processes
  • Tailor processes to the specific client and report on their effectiveness.
  • Design and implement procedures for receiving and testing ICT equipment.
  • Develop procedures for asset disposal and regularly review whole-client system contingency plans.
  • Design and implement backup and virus protection policies.
  • Implement security systems to protect hardware, data, and confidential information.
  • Monitor progress against agreed service levels and contribute to continuous improvement.
  • Assist in planning major developments of ICT services.
Checks
  • Conduct regular checks on client systems, including disk space, backups, event logs, and SNMP traps.
Holiday Work
  • Lead engineering projects during school holidays.
  • Provide a detailed scope of works and design for projects.
  • Lead on-site individuals or teams and delegate tasks to ensure project completion.
  • Liaise with the account manager to ensure equipment correctness and project success.
Other
  • Monitor client, LEA/LA, and legal responsibilities actively.
  • Develop relevant Health & Safety procedures and ensure ICT users follow appropriate practices.
  • Demonstrate self-regulation.
  • Perform any additional tasks deemed appropriate by the Technical Management Team or Company Directors.

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