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Service Excellence Manager
2 months ago
We are seeking a highly skilled and experienced Hospitality Coach to join our team at DiverseJobsMatter. As a key member of our organization, you will play a critical role in developing the professionals of the future in the hospitality industry.
Key Responsibilities- Deliver the apprenticeship standard to learners in their place of work, providing support, guidance, and motivation to help them achieve career-building qualifications.
- Help learners achieve transferable skills in Maths and English, if needed, and manage your own admin tasks.
- Work with learners at the UK's best-loved hospitality names, delivering training and development programs that meet their needs.
- Recent professional experience gained at Supervisor or Management level in a hospitality setting, both front and back of house.
- NVQ at level 2 in Hospitality and extensive, relevant vocational experience in food & beverage, food production, and beverage service.
- Experience of working in high-demand environments, to targets and tight deadlines, and strong communication and self-motivation skills.
- GCSEs English and Maths (C or above or key skills equivalent) and experience of working autonomously.
- NVQ level 3 in senior production chef or hospitality supervision.
- BTEC level 3 hospitality management.
- Experience of operating within WBL/education environment.
- 25 days' holiday rising with service and your birthday off.
- Holiday purchase scheme for those life-changing trips and moments.
- Long service reward and recognition.
- Enhanced Pension.
- Group Life Assurance – 3 x Annual salary.
- Unlimited access to six Smart Health services including a 24/7 virtual GP.
- Health Cash Plan.
- Access to curated wellbeing content and our Employee Assistance Programme.
- Perkbox.
- Flexibility within our core working hours (9.00 –
- Enhanced sick pay.
- Enhanced Maternity/Shared Parental and Adoption packages leave.
- A reward programme and recognition programme and annual awards event.
