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Engineering Manager
2 months ago
We are seeking a highly skilled and motivated Engineering Manager to oversee the continuous monitoring and production support of live systems at LexisNexis Intellectual Property Solutions.
This role involves resolving customer bugs and requests and implementing enhancements for existing live products. The Engineering Manager will lead a team of SREs and Software Engineers who handle development support, bug fixes, small enhancements, and customer requests for existing, live, and legacy products.
The role emphasizes proactive support, continuous monitoring, and improvement, with a focus on reducing response times for customer incidents and software bugs.
Key Responsibilities- Team Leadership: Lead and mentor a team of software and SRE engineers, providing guidance, training, and performance evaluations.
- System Monitoring: Oversee the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents.
- Incident Management: Lead the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
- Customer Support: Manage the intake, prioritization, and resolution of customer-reported bugs and requests.
- Collaboration: Work closely with the product, development, and customer success teams to ensure timely and effective responses to customer issues.
- Monitoring Tools: Design, implement, and maintain monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
- Reporting: Provide regular reports on system performance, incident metrics, and customer issue resolution to senior management.
- Demonstrate experience managing and supporting live systems in a production environment.
- Demonstrate expertise in programming languages and technologies relevant to the supported products (Java,.Net/C#, JS, SQL, React).
- Proven experience managing and supporting live systems in a production environment.
- Strong understanding of incident management, monitoring tools, and automation processes.
- Demonstrate understanding of Site Reliability Engineering (SRE) principles and practices.
- Demonstrate experience working with multiple cloud platforms (AWS, Azure) as well as DevOps practices including CICD Pipelines as well as containerization and orchestration (Kubernetes, Docker).
- Have experience working with multiple monitoring tools such as Datadog, Splunk.
- Familiarity with automation tools and scripting skills such as Python / JS.
- Flexible working hours to help you balance work and personal life.
- A comprehensive benefits package, including health screening, eye care vouchers, private medical benefits, and more.
- Opportunities for professional growth and development, including access to extensive learning and development resources.
- A collaborative and dynamic work environment with a team of experienced professionals.
