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Healthcare Account Manager

2 months ago

Londonderry, United Kingdom Staffline Recruitment Ireland Full time
{"Job Title: Healthcare Account Specialist

Job Summary: We are seeking a skilled Healthcare Account Specialist to join our team in Derry/Londonderry. As a key member of our team, you will be responsible for delivering exceptional service to our clients in the healthcare sector.

Key Responsibilities:

* Collaborate with clients to understand their needs and provide tailored solutions.
* Source and recruit candidates for various roles, ensuring alignment with resourcing KPIs.
* Conduct interviews, skills assessments, and ensure legal and ethical compliance.
* Facilitate client-specific training and manage the onboarding process for candidates.

Client Management:

* Work closely with the Key Account Manager to provide service delivery solutions.
* Regularly review service performance with clients, managing manpower planning and proposing service improvements.
* Ensure service delivery meets or exceeds client SLA, providing detailed management reports.
* Address client and candidate feedback promptly, ensuring continuous improvement.

Compliance Management:

* Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
* Maintain accurate worker records, update systems, and conduct regular quality audits.

Candidate Support:

* Ensure accurate and timely payroll for candidates.
* Offer general guidance on performance and absence management.
* Conduct appraisals and investigations where necessary.

Person Specification:

* Essential Skills & Experience: Minimum of 6 months of professional account management or recruitment experience. Strong communication skills, able to liaise effectively with people at all levels. Proven stability in past work roles. Strong administrative and IT skills.
* Desirable Experience: Experience in conducting disciplinary and grievance meetings.
* Qualifications: GCSEs in English and Maths (Grades A-C) or equivalent. Business Admin Level 3 qualification (desirable).
* Key Qualities: Strong communication skills, both written and verbal. Accountability and responsibility for actions. Ability to build strong relationships and work under pressure. Strong problem-solving abilities.

What We Offer:

* Private healthcare
* Life Assurance
* Pension scheme
* 36 days annual leave (including public holidays)
* Reward & Recognition Scheme

If you are motivated by a challenging, fast-paced environment and are looking for an opportunity to make a real impact in the healthcare sector, we want to hear from you.

Closing Date: Wednesday 18th September at 4PM.