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Branch Manager

2 months ago


Inverness, Highland, United Kingdom Toolstation Limited Full time
About the Role

We are seeking a highly motivated and experienced Store Manager to lead our retail team in delivering exceptional customer service and driving sales growth. As a Store Manager at Toolstation Limited, you will be responsible for managing the day-to-day operations of the store, including supervising staff, managing inventory, and maintaining a high level of customer satisfaction.

Key Responsibilities
  1. Customer Service: Ensure that customers receive a high level of service, including responding to customer inquiries, resolving customer complaints, and providing product recommendations.
  2. Team Management: Supervise and motivate a team of retail staff, including providing coaching and training, setting performance goals, and conducting performance evaluations.
  3. Inventory Management: Manage inventory levels, including ordering and receiving merchandise, maintaining accurate inventory records, and conducting cycle counts.
  4. Store Operations: Oversee the day-to-day operations of the store, including maintaining a clean and organized store environment, ensuring that all equipment is in good working order, and implementing store policies and procedures.
  5. Sales Growth: Develop and implement strategies to drive sales growth, including analyzing sales data, identifying trends, and making recommendations for product placement and promotions.
Requirements
  1. Leadership Experience: Proven experience in a leadership role, including supervising staff and managing day-to-day operations.
  2. Customer Service Skills: Excellent customer service skills, including the ability to respond to customer inquiries, resolve customer complaints, and provide product recommendations.
  3. Inventory Management Skills: Strong inventory management skills, including the ability to manage inventory levels, maintain accurate inventory records, and conduct cycle counts.
  4. Communication Skills: Excellent communication skills, including the ability to communicate effectively with customers, staff, and management.
  5. Problem-Solving Skills: Strong problem-solving skills, including the ability to analyze sales data, identify trends, and make recommendations for product placement and promotions.
What We Offer

We offer a competitive salary and benefits package, including a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards, and discounts at over 1000 other retailers.