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Customer Service Representative

2 months ago

Wombwell, Barnsley, United Kingdom AF Blakemore & Son Ltd Full time

Job Opportunity at AF Blakemore & Son Ltd

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our SPAR convenience stores. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.

Key Responsibilities:

  • Customer Service:
  • Greet customers in a friendly and welcoming manner, providing a positive first impression of our store.
  • Respond to customer inquiries and concerns in a professional and courteous manner.
  • Process customer transactions efficiently and accurately, maintaining a high level of customer satisfaction.
  • Upsell products and services to customers, promoting our store's offerings and driving sales.

Store Operations:

  • Store Maintenance:
  • Contribute to maintaining a clean and organized store environment, including stocking shelves and rotating stock.
  • Assist with receiving and processing deliveries, ensuring accurate inventory levels.
  • Participate in visual merchandising and display activities to promote products and drive sales.

Key Skills and Qualifications:

  • Customer Service Skills:
  • Previous experience in a customer-facing role, preferably in retail or hospitality.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

What We Offer:

  • Competitive Compensation and Benefits:
  • A competitive hourly rate and opportunities for career advancement.
  • A comprehensive benefits package, including holiday pay, sick leave, and access to employee discounts.
  • Training and Development:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Access to our employee assistance program, providing support for work-life balance and personal well-being.