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Visual Merchandising Manager

2 months ago

Guildford, Surrey, United Kingdom MASSIMO DUTTI Full time
Job Title

Visual Merchandising Manager

Massimo Dutti Guildford

Key Responsibilities
  • Commercial and Merchandising
    • Ensure floor layout is merchandised according to company guidelines.
    • Promote new lines effectively.
    • Identify creative and visual ideas and take actions for the store.
    • Manage in-store furniture, tables, walls, layouts, internal mannequins, and fixtures to maintain high brand image standards.
    • Build action plans for commercial and visual store activity daily, weekly, and seasonally based on commercial reports and store needs.
    • Analyze daily, weekly, and monthly commercial reports and money mapping to make decisions on product layout and react accordingly.
    • Monitor layout and product availability, including shoes, accessories, and perfumes.
    • Stay up-to-date on the latest fashion trends and provide feedback on competitors' activity.
  • Store Operations
    • Work alongside the operational manager to ensure best practice of digital devices is in place at all times.
    • Control product levels in the store and communicate with senior management on product needs.
    • Monitor procedures related to product, warehouse, orders, and reports.
    • Understand and reinforce the company return policy.
    • Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example.
  • Training and Development
    • Be responsible for the training and development of the commercial team.
    • Work alongside senior management to support new starters' training.
    • Identify members of the commercial team with development potential and build a continuous internal succession plan.
  • Customer Service
    • Ensure a high level of customer satisfaction is offered in the store.
    • Support customer service with product knowledge and awareness of new arrivals, best sellers, and fashion trends, and offer alternatives with services provided and technology used in the store.
  • Health and Safety
    • Ensure good housekeeping is maintained throughout all areas in the store and communicate with senior management in case of an accident.
    • Be aware of risks to employees and customers and be aware of safe work practices and company procedures to overcome them.
    • Comply with the Company Health & Safety Policy.
    • Be an ambassador in the company's sustainability project and ensure the company upholds and works towards finding new, innovative, and economically reductive ways to stay sustainable.
    Experience and Qualifications
    • Previous fashion retail experience.
    • Prior Visual Experience within a fast-paced environment.
    • Good team management skills.
    • Market, commercial, and competitors awareness.
    • Visual flair and creative thinking required.
    Skills and Attitudes
    • Initiative and self-motivation to drive own development.
    • Lead by example, motivating and developing employees.
    • Time management and strong organizational skills – Delegation.
    • Identify problems, react accordingly with initiative and problem-solving.
    • People and Interpersonal Skills – Mentoring.
    • Maintain a positive attitude and Customer Service – Work under pressure and react in a professional manner.
    • Good verbal and written communication skills.
    • Numeracy and analytical skills.