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Resident Support Assistant

2 months ago


Bristol, Bristol, United Kingdom St Monica Trust Full time
About the Role

We are seeking a Resident Support Assistant to join our team at St Monica Trust. As a key member of our care home team, you will play a vital role in supporting our residents and ensuring they receive the highest level of care and service.

Key Responsibilities
  • Delivering Exceptional Care
    • Provide a holistic, person-centred service to care home residents, identifying their hospitality, housekeeping, and catering needs and preferences.
    • Collaborate with other teams to achieve this goal.
  • Maintaining High Standards
    • Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation, and St Monica Trust's policies and procedures.
    • Ensure room checks, communal room comfort, cleanliness, hygiene, and laundry sorting.
  • Meeting Resident Needs
    • Meet residents' unique needs and collaborate with colleagues across the care home teams.
    • Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Requirements
  • Communication Skills
    • Write notes and messages - numeracy, literacy, and verbal skills.
    • Communicate with people with differing communication needs.
    • Encourage and influence.
    • Understand and follow instructions and procedures.
    • Strong customer service skills.
    • Mixed methods and mediums of communication.
  • Thinking Style
    • Analyse and evaluate given information.
    • Adapt style and approach appropriate to situation or task.
    • Structure tasks/activities.
    • Pre-empt issues and trouble-shoot.
    • Refer appropriate decisions to line manager.
    • Challenge or suggest new ways of working to promote the efficiency of the unit or team.
  • Well-being and Values
    • Aware of cultural and individual differences in all interactions and service areas.
    • Demonstrate interest, care, and attention.
    • Create a positive impression.
    • Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
    • Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
    • Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
    • Contribute to maintaining a safe and secure environment - reporting faults, repairs, or hazards through appropriate channels.
  • Working with Others
    • Work effectively as part of a team.
    • Build relationships of trust with others (team, residents, and their family & friends).
    • Potential exposure to challenging, physical, or emotional situations.
Essential Skills and Qualifications
  • Confident with IT and using standard office programs, including word, outlook/email, system folders, etc.
  • Understanding of basic food preparation and cleaning techniques.
  • An understanding and appreciation of older people in a care setting and the issues that may affect them.
  • Knowledge of basic health and safety rules.
  • Knowledge of customer service principles.
Desirable Skills and Qualifications
  • Level 1 or 2 in Food Hygiene (or equivalent).
  • Level 2 in Healthcare Cleaning (or equivalent).
  • General level of education (GCSE or equivalent).
  • Familiar with Microsoft 365 and video call programs such as Facetime, Zoom, etc.
  • Working experience in a care setting.
  • Knowledge of safe moving and handling techniques.
About St Monica Trust

St Monica Trust is a leading provider of care and support services for older people. We are committed to delivering high-quality care and services that meet the needs of our residents and their families.

We are proud to offer a range of career opportunities for individuals who share our values and are passionate about delivering exceptional care and service.