International Client Services Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom NFP, an Aon company (Europe) Full time
Job Description

About the Role

We are seeking a highly skilled International Account Manager to join our team at NFP, an Aon company (Europe). As an International Account Manager, you will be responsible for managing a portfolio of clients, providing administrative support, and taking ownership of all areas of client service delivery.

Key Responsibilities

  • Gathering Information - Conduct research on behalf of clients into their local markets and product options, liaising with product providers, human resources, and other third parties.
  • Understanding Client Aims and objectives, requirements as per IDD to ensure recommendations are suitable, particular to each country.
  • Client Servicing - Respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals, and any changes in circumstances.
  • Client/Broker Management - Ensure the relationship between the client or broker is managed effectively and work alongside the local broker for the client's renewals and administration of the client's benefit plans.
  • Updating System - Keep the back-office system up to date with client information and provider/broker contacts to ensure that high levels of customer service are delivered.
  • Client Reviews and Reports - Produce detailed reports and summaries for client reviews as required, ensuring clients receive the most up-to-date and relevant information and guidance.
  • Teamworking - Work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided.
  • Account Development/New Business Generation - Generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio.

Requirements

  • Knowledge, Skills, and Abilities
    • Display a positive attitude and behaviours.
    • Able to express clearly and positively, both verbally and in written communication.
    • Excellent organiser – including time management and prioritisation.
    • Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.
    • Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions.
  • Education/Experience
    • BA or BS degree preferred or equivalent experience.

Working Arrangements

Monday – Friday, 35 Hours. Birmingham, Hybrid.

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