Product Manager

1 week ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
{"Job Title: Product Manager - Connected Services

About Us: Mitsubishi Electric is a leading provider of innovative solutions for the modern world. Our commitment to technological innovation and creativity drives us to deliver exceptional products and services that make a real difference in people's lives.

Role Summary: As a Product Manager - Connected Services, you will be responsible for developing and implementing the connected services strategy aligned with the overall business goals. You will conduct market research and competitive analysis to identify opportunities for new connected service offerings and areas of improvement.

Key Responsibilities:

* Develop and implement the connected services strategy aligned with the overall business goals
* Conduct market research and competitive analysis to identify opportunities for new connected service offerings and areas of improvement
* Define product requirements, specifications, and roadmaps for connected services based on customer needs and market trends
* Collaborate with key stakeholders across RLCS, RPG, PMD Europe, and other relevant teams to develop and deploy connected services
* Develop initiatives to enhance customer experience and satisfaction through connected services
* Monitor and analyze customer feedback and usage data to continuously improve service offerings
* Provide support to customer service teams to resolve issues related to connected services
* Define product optimization software requirements and roadmap based on customer needs and market trends, considering energy companies and third-party products
* Lead the development and enhancement of product optimization software to improve the efficiency and performance of heat pump systems
* Collaborate with PMD Europe to create innovative solutions that provide real-time analytics and automated optimization

Requirements:

* Strong understanding of heat pump systems and HVAC industry standards
* In-depth knowledge of IoT (Internet of Things) technologies and connected services
* Familiarity with software development processes and methodologies
* Knowledge of product optimization techniques and software
* Excellent strategic planning and project management skills
* Strong analytical and problem-solving abilities
* Proficient in data analysis tools and methodologies
* Effective communication and interpersonal skills
* Ability to collaborate with cross-functional teams
* Strong organizational and multitasking capabilities
* Customer-focused with an ability to gather and interpret customer feedback

What We Offer:

* Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
* Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
* Pension
* Life Assurance
* Group Income Protection Scheme
* Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi
* Access to Mitsubishi's very own discount platform
* Colleague Referral Scheme
* Holiday Buy
* Long Service Awards
* Cycle to Work Scheme
* Sports & Social Club
* Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity: Mitsubishi Electric promotes employee diversity through various measures, including providing a workplace where employees can work to their full potential regardless of gender or age.

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