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Airfreight Operations Coordinator

2 months ago

Hounslow, Greater London, United Kingdom Silver Arrow Full time
About the Role

Silver Arrow is seeking a highly skilled Airfreight Operations Coordinator to join our team. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our airfreight services.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.
  • Operational Management: Manage the day-to-day operations of our airfreight services, including creating and maintaining customer-standard operating procedures.
  • Financial Management: Have a clear financial understanding of each job file(s) within your remit, ensuring accurate and timely reports to the department manager.
  • Reporting and Analysis: Provide accurate and timely reports to the department manager, including operational reports and ensuring that anomalies are escalated appropriately.
  • Relationship Building: Establish and maintain strong working relationships with suppliers, airlines, and overseas partners and agents.
  • Compliance: Ensure that Metro's policies and procedures are adhered to.
Requirements
  • Industry Knowledge: Industry and operational knowledge of Airfreight.
  • Pressure Management: Able to cope and accustomed to working under pressure to meet fixed deadlines.
  • Commercial Skills: Strong numerical and commercial skills.
  • Attention to Detail: Excellent attention to detail.
  • Technical Skills: Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable).
  • Teamwork: Proactive, team worker with excellent time management and organisation skills.
  • Flexibility: Enthusiastic, flexible, and self-motivated.
What We Offer
  • Competitive Salary: Salary: £35,000 per annum (depending on experience).
  • Benefits Package: 22-day holiday + bank holidays, EV scheme, free EV charging and parking, Cycle to Work Scheme, Wellness Hub, Life Insurance, Pension Scheme, free weekly fruit, and monthly food van, House Cash Plan, Discount Scheme, Bonuses, Quarterly social gathering, summer, and Christmas party.