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Referral and Information Officer

2 months ago

Stockport, Stockport, United Kingdom Stockport Council Full time

About the Role

We are seeking a skilled Referral and Information Officer to join our Adult Social Care Front Door Team. As a key member of our team, you will be responsible for providing a responsive and effective service to customers, handling inquiries, and making referrals to internal teams and external services.

Key Responsibilities

  • Provide excellent customer service, responding to inquiries and resolving issues in a professional and timely manner
  • Make referrals to internal teams and external services, using information received from customers, colleagues, and partner organizations
  • Work collaboratively with the team to ensure a seamless service delivery
  • Develop and maintain relationships with internal stakeholders and external partners

About You

We are looking for a self-motivated individual with previous customer service experience and excellent communication skills. You should be able to work flexibly within a fast-paced environment and be committed to delivering high-quality service.

About Us

At Stockport Council, we are one ambitious team on a mission to create opportunities for everyone who lives, works, and spends time in the borough. We are committed to promoting a diverse and inclusive workforce culture, where everyone can thrive and succeed. We offer a range of flexible working arrangements and inclusive employment policies to support our diverse workforce.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career development and progression
  • A range of flexible working arrangements
  • Inclusive employment policies and staff engagement forums