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Insurance Account Handler

2 months ago

Birmingham, Birmingham, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking an experienced Insurance Account Handler to join our team at Howden Insurance Brokers Ltd. As an Account Handler, you will play a crucial role in providing exceptional service to our commercial clients, ensuring their insurance needs are met with precision and care.

Key Responsibilities
  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
  • Actively cross-sell products from other Divisions.
Requirements
  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 2 years' experience dealing with SME or commercial clients.
  • Good level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritize work and meet deadlines.
  • Excellent client service skills.
  • Good negotiation and broking skills.
  • Ability to gather and analyze information from clients.
  • Ability to identify and respond appropriately to an individual client's level of understanding.
What We Offer

We value diversity and are looking for individuals who share our values:

  • Our successes have all come from someone brave enough to try something new.
  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference at work and beyond.

We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. If you're excited about this role but have some doubts, send us your application, and we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.