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Client Support Representative
2 months ago
Customer Support Representative
The primary objective of this role is to ensure the delivery of exceptional customer service to all clients by providing timely and precise information, as well as completing all necessary transactions efficiently.
In daily operations, it is essential to maintain compliance with all regulatory standards and industry practices. This role plays a vital part in enhancing the company's reputation through a steadfast commitment to the organization's mission and values.
KEY RESPONSIBILITIES:
- Manage communication channels, including email and phone, to assist customers with inquiries related to their accounts.
- Handle the processing of invoices and administrative fees within the management system, coordinating with external parties to adhere to relevant timelines and keeping management informed of any potential workload challenges.
- Address and resolve incoming customer inquiries, ensuring all verbal and written questions are answered promptly.
- Update the Contract Management System as required.
- Follow established regulatory procedures and company policies diligently.
- Perform additional tasks as reasonably requested by management.
- Collaborate effectively with colleagues in various support functions across the organization to enhance overall customer satisfaction.
Performance Monitoring:
- Regularly assess personal performance to ensure compliance with targets, deadlines, and operational procedures.
- Engage in departmental or organizational projects aimed at generating innovative solutions that enhance service delivery.
