Hearing Aid Technical Specialist

3 weeks ago

Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full time

Position Overview

Are you dedicated to enhancing the lives of individuals with hearing challenges? Join our innovative Audiology team as an Audiology Technical Officer (ATO). In this pivotal role, you will be responsible for the upkeep and repair of hearing devices, delivering immediate assistance to patients, and ensuring the efficient operation of our audiology services. Collaborating closely with audiologists and healthcare professionals, you will help guarantee that patients receive optimal care, whether in a clinical setting or through our postal service.

This position provides an excellent opportunity to cultivate practical technical skills, including programming digital hearing aids, customizing ear moulds, and performing otoscopy, all while making a significant difference in the lives of those with hearing impairments. You will engage with a diverse array of individuals, including those with physical or cognitive disabilities, dementia, or serious health conditions, making your work both demanding and profoundly fulfilling.

We seek a dependable, adaptable, and empathetic individual with exceptional communication and organizational abilities, committed to maintaining the highest standards of patient care. If you are prepared to embrace a role that is as fulfilling as it is challenging, we encourage you to consider this opportunity.

Main Responsibilities

Key Duties and Responsibilities

  • Perform routine assessments on the functionality of hearing aids.
  • Execute basic programming of replacement digital hearing aids per audiologist specifications.
  • Modify the shape of patients' ear moulds using appropriate tools.
  • Fit new ear moulds as necessary.
  • Assist in the repair of In-the-ear hearing aids and bone-anchored hearing aids.
  • Manage the postal service for hearing aid maintenance and battery distribution.
  • Handle the sending, receiving, and storage of ear mould impressions and ear moulds.
  • Support the preparation of audiologist clinic schedules.
  • Travel to external clinic locations as required.

About Chime

As a social enterprise, Chime offers its staff the unique opportunity to enhance their working environment while significantly influencing the delivery of audiology services in the community. We are committed to optimizing our budget to ensure the highest quality of service for our patients, providing audiology services free at the point of delivery for individuals of all ages. Chime is dedicated to delivering an efficient and innovative service to our patients and looks forward to welcoming new audiologists and support staff who share our vision and values.

We Offer:

  • A collaborative and supportive team environment.
  • Membership in Perkbox, providing a variety of discounts.
  • Complimentary life insurance.
  • NHS Pension.
  • Opportunities to engage in our employee engagement group, contributing to service development.
  • The chance to work with a vibrant team.

We highly value applications from candidates who align with our company values:

  • C = Collaboration - working in partnership for optimal outcomes.
  • H = Holistic - understanding the implications of our interactions.
  • I = Innovative - being open to new opportunities in fulfilling our mission.
  • M = Motivated - passionate about delivering our best in every situation.
  • E = Excellence - striving for the highest quality of service.

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