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Retail Team Leader

2 months ago

Birmingham, Birmingham, United Kingdom Too Faced Full time
Too Faced - Retail Team Leader

Position Overview

The Retail Team Leader plays a crucial role in enhancing the brand's presence and driving sales performance by maintaining a strong consumer focus.

Key Responsibilities:

  • Uphold a professional and credible brand image to all stakeholders.
  • Maximize sales through exceptional service and adherence to retail standards.

Sales and Customer Engagement

• Understand and monitor daily and weekly sales objectives.

• Stay informed about various sales channels, including events and digital platforms.

• Keep abreast of competitor activities and identify potential opportunities.

• Utilize social media effectively to promote the brand and drive business growth.

• Implement the brand strategy with a focus on local market initiatives.

• Organize and execute local marketing events in alignment with retailer activities.

• Strive for excellence in customer service, fostering a culture of satisfaction and loyalty.

• Act as a Brand Ambassador, embodying and promoting brand values.

• Manage customer complaints and returns in accordance with company policies.

• Leverage digital tools to maintain up-to-date product knowledge.

• Develop strategies for consumer recruitment and retention to build a loyal customer base.

• Stay informed about product offerings to ensure an exceptional customer experience.

Operational Excellence

• Ensure high standards of product presentation, cleanliness, and pricing.

• Conduct daily reviews of retail standards to maintain compliance.

• Oversee stock management and administrative tasks within company timelines.

• Ensure adherence to all operational procedures and take corrective actions as needed.

• Fulfill information requests accurately and promptly.

• Minimize stock loss by following security protocols diligently.

• Create a safe shopping environment by adhering to health and safety regulations.

• Achieve satisfactory audit results in all operational areas.

Commercial Awareness

• Manage daily stock replenishment and take necessary actions to optimize sales.

• Utilize commercial reports to inform decision-making and enhance sales performance.

• Plan and execute visual merchandising in accordance with guidelines.

• Identify and address stock issues, communicating with management as necessary.

• Ensure promotions and discounts are implemented in line with company policies.

• Analyze trends and provide recommendations to improve product performance.

Qualifications

  • Essential Skills: Experience in a dynamic retail or customer-facing environment, strong self-development drive, commercial awareness, and effective communication and organizational skills.

Too Faced is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals regardless of their background.