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Real Estate Operations Manager

2 months ago

Oxford, United Kingdom ProFind Property Recruitment Full time

Job Title: Real Estate Operations Manager

ProFind Property Recruitment is in search of a committed Real Estate Operations Manager to enhance their team. The successful candidate will oversee a diverse range of properties, ensuring optimal standards and superior client service. This position provides a vibrant work atmosphere with avenues for professional advancement.

Key Responsibilities:

  • Client Responsibilities: Adhere to client commitments as outlined in the service agreement.
  • Performance Evaluation: Support the achievement of departmental objectives and assess individual performance metrics.
  • Team Meetings: Participate in regular discussions with the property management team to review maintenance updates and effectively coordinate schedules.
  • Property Assessments: Assist in conducting property evaluations and communicate findings to property owners.
  • Maintenance and Enhancements: Identify essential repairs and propose enhancements to optimize rental revenue.
  • Documentation: Keep precise records within the property management software.
  • Vendor Coordination: Cultivate relationships with service providers, oversee work quality, and approve billing.
  • Pre-Lease Activities: Execute pre-lease procedures in accordance with company protocols.
  • Client Support: Deliver outstanding service to both property owners and tenants.
  • Regulatory Compliance: Ensure properties meet safety standards and legal requirements.
  • Reporting and Assistance: Communicate issues and initiatives to the Area Operations Manager and provide emergency support as necessary.
  • Move-Out and Property Condition: Manage move-out inspections and property condition assessments with owners and tenants.
  • Knowledge Sharing: Disseminate expertise and legal insights within the team.
  • Guidance Manual: Refer to the operational manual for procedural guidance.
  • Performance Targets: Meet established Key Performance Indicators.

Qualifications and Skills:

  • Background in customer service.
  • Exceptional organizational abilities.
  • Strong verbal and written communication skills.
  • Proactive and self-driven.
  • Valid driving license.
  • Certification in Residential Letting & Property Management.
  • Positive and professional demeanor.