Repairs Department Lead
1 week ago
Job Title: Repairs Department Lead
Location: Lancashire
Salary: £40k-£50k Basic + Bonus
Job Type: Full-time
About the Role:
We are seeking a highly skilled and experienced professional to lead our newly established repairs department. As a Repairs Department Lead, you will be responsible for managing a team of repair technicians, prioritizing and scheduling repairs, overseeing quality and compliance, and providing exceptional customer service.
Key Responsibilities:
- Team Management: Lead and coordinate a small team of repair technicians, ensuring they are deployed effectively to maximize productivity.
- Repair Scheduling: Efficiently organize repair requests, ensuring jobs are completed on time to maintain excellent customer satisfaction.
- Quality and Compliance: Ensure all repairs are executed to the highest standards and meet safety regulations.
- Customer Liaison: Act as the primary point of contact for customers, delivering top-notch service and swiftly resolving any concerns.
- Collaboration: Work closely with other teams to streamline workflow and troubleshoot technical issues.
- Process Improvement: Develop and implement maintenance and repair procedures, while introducing a new CRM system to optimize efficiency.
Requirements:
- Qualifications: NVQ Level 3 in Installation or Servicing (or equivalent) within the lift industry.
- Management Experience: A track record of managing repair activities and leading a team.
- Organizational Skills: Ability to prioritize tasks, manage deadlines, and maintain an organized workflow.
- Customer Focus: Excellent communication and interpersonal skills, with a knack for keeping customers happy.
- Tech Savvy: Experience with CRM systems is preferred, but a willingness to learn and implement new technologies is essential.
- Adaptability: Comfortable working under pressure and adjusting to shifting priorities.
What We Offer:
- Competitive Salary: £40k-£50k Basic + Bonus
- Comprehensive Benefits Package: Company pension, generous annual leave, paid sick leave, bonus scheme, retirement package, and additional paid leave.
About NTER TALENT:
NTER TALENT is a leading provider of recruitment services, dedicated to connecting top talent with exciting career opportunities. We are passionate about helping professionals like you achieve their career goals and grow with our clients.
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