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Weekend Customer Support Specialist

2 months ago

Hook, Greater London, United Kingdom Cinch Cars Limited Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and efficient manner.
  • Build trust with customers by providing accurate and helpful information.
  • Work closely with internal teams to resolve customer complaints and issues.
  • Meet and exceed customer service and productivity KPIs.

Requirements:

  • Proven track record of achieving and exceeding customer service and productivity KPIs.
  • Experience in customer-facing roles, preferably in ecommerce or financial services.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including company pension and employee discounts.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Us: Cinch Cars Limited is a leading ecommerce business with a strong focus on customer satisfaction. We are committed to providing an exceptional customer experience and are seeking like-minded individuals to join our team.