Sales Progressor

4 weeks ago

Caterham, Surrey, United Kingdom Vistry Group Full time
Job Title: Sales Progressor

We are seeking a highly organized and detail-oriented Sales Progressor to join our team at Vistry Group. As a Sales Progressor, you will play a crucial role in progressing reservations to exchange and legal completion within the company's agreed timescales.

Key Responsibilities:
  • Support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers, and estate agents.
  • Keep the business informed on all sales progress for accurate financial and legal completions forecasting.
  • Update Keys with all sales progress activity and keep all plot records up to date with accurate information.
  • Liaise with the Sales Director, Sales Manager, and Marketing Manager from site set up and manage Keys - Dynamics 365 Database from Coming Soon until site sales presence.
  • Proactively communicate on a daily/weekly basis to the Sales Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
  • Ensure new developments are set up with the legal teams in readiness for the first sales release.
  • Obtain management proposals from the managing agents and set up the management companies.
  • Ensure contracts are issued by company solicitors within the agreed timescales and with the correct plans/information.
  • Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.
  • Produce weekly sales progression tracker for sales team.
  • Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
  • Liaise with mortgage lenders, solicitors, and estate agents and other Vistry departments to deal with any issues that arise.
  • Attend weekly sales/build meeting and forecast expected exchanges, providing reasons for delays on overdue contracts.
  • Report on KPIs including outstanding contracts, time taken to achieve exchange, upcoming legal completions.
  • Generate general letters/memos, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
  • Complete extensive list of weekly and monthly reports e.g. reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed in a timely and accurate manner.
  • To progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents, and our external team that help us in the delivery of part exchange.
  • Present a positive image of Vistry through all dealings with purchasers.
  • Perform general office administration tasks, as and when required, to meet the needs of the department - e.g. filing, photocopying, fielding telephone calls.
  • Provide a service of excellence, developing opportunities for customer feedback and involvement to deliver continuous improvement.
  • Develop effective working relationships with solicitors, mortgage brokers, Homes England, lenders, sales team, and Vistry departments.
  • Attend and contribute to regional meetings as required.
  • Develop good working relationship with company solicitors.
About Vistry Group

Vistry Group is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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